Frequently Asked Questions

 

Booking Information

Is Grayt 30A Vacations a local company?

Yes, we are locally owned and operated. Our office is located off 30A in Blue Mountain Beach – just a hop, skip and jump from all our vacation homes.

I see your home advertised on Vrbo. Is it better to book online through their site, or book with you directly?

While online bookings through Vrbo are available and welcomed, they do charge a Service Fee for the booking. You may book directly with us to avoid this Service Fee, which is based on the cost of the rental.

What is the best way to make a reservation?

Directly through our website https://www.grayt30avacations.com/  (where you are now!). If you prefer to book over the phone, we are happy to help; just call our office at (844) 941-1213.

What is required to make a reservation?

When making your reservation we require a deposit of 50% the Rental Cost to confirm your booking which is applied towards your balance due. The remaining balance is processed 90 days prior to check-in; we accept American Express, Discover, MasterCard or Visa. Personal checks are acceptable; however, your reservation is not confirmed until payment is received. We require checks be received within 7 days of booking to confirm the stay.

If I book it today, how much is the deposit and when would my final payment be due?

If you are booking outside of 90 days from arrival, 50% of the Rental Cost be required. The remaining balance will then be due 90 days prior to arrival.

If booking within 90 days of arrival, full payment is required.

What does the Security Deposit Waiver Fee (SDWF) fee cover?

This $99 + tax fee covers any accidental and reported damage in the home up to $3,000, giving you the peace of mind that you are covered for accidents that happen when you least expect.

What if I do not want to pay the Security Deposit Waiver Fee (SDWF)?

If you wish to not pay this fee at booking, we will add a $3,000 refundable security deposit to your reservation, payment of which is included in your final balance posted 90 days prior to arrival. This security deposit is refunded following departure and our inspection of the premises, typically within just a few days. If we find damage, this deposit is held until such time as repair/replacement costs are determined.

Can I cancel my stay?

Cancellations are allowed up to 90-days prior to arrival for a $150 Cancellation Fee + a 4% Processing Fee (based on your deposit amount). Cancellations are not refundable within 90-days of arrival.

What is your Hurricane Policy?

We do not have one, as events such as this are typically covered under travel insurance. We highly recommend the purchase of travel insurance for your stay, especially throughout the annual June – November hurricane season.

Do you offer Travel Insurance?

Yes! We offer travel protection through RedSky Travel Insurance/Sun Trip Preserver Program, underwritten by Arch Insurance Company. For more information on what this policy covers, click here: https://www.grayt30avacations.com/uploads/pdf/sun-trip-policy.pdf.

This travel insurance is available only up until the time your final balance is paid; once your stay has been paid-in-full, we are no longer allowed to offer it. You may also directly procure travel insurance through a company of your choice.

What is your pet policy?

We love dogs; however, we only have an exceedingly small selection of pet friendly homes and allow a maximum of 2 dogs only. Violation of this policy will result in an automatic $500 fee to your card on file, as well as any expenses incurred (such as flea treatment and/or additional cleaning needs).

Are your properties Non-Smoking?

Yes, all our homes are non-smoking. Any evidence of smoking inside the home will result in an automatic $1,000 fine charged to the guest credit card on file.

What is the beach gear credit?

A $40/night credit (up to $560) is included with your rental and is available to utilize toward the rental of various bikes and beach items. To view available selections, click here: https://www.grayt30avacations.com/beach-gear.asp. Our partner company, VayK Gear/Rox360, will send an email shortly after you make your reservation to provide instruction on your order. Items are delivered to the home on the evening of arrival, then picked up on the morning of departure – you must put them back in the same place where delivered.  Your order must be placed online no later than 48-hours prior to arrival.

Please note - not all homes offer this credit. You may either call us at 844-941-1213 to inquire or, while visiting our homes online, just look under the Amenities tab – if you do not see Beach Gear Credit listed, that means the rental does not include the credit.

Are weddings allowed in any of your homes?

No, we do not allow weddings, nor any type of event, in any of our vacation homes.

 

Pre-Arrival

Are homes cleaned daily during our stay?

No, our homes are cleaned only upon guest departure. Additional housekeeping, such as mid-stay cleans, may be arranged no later than one week prior to arrival for an additional cleaning fee.

What is provided in the home? 

All bed, bath and kitchen linens are provided. As well, we stock each home with a set of starter amenities as follows: Kitchen – 1 roll paper towels, 2 dishwasher pods, amenity-sized dish liquid, sponge; Laundry Room – 1 amenity-sized clothes detergent; Powder Rooms – 2 rolls toilet tissue, 1 amenity-sized hand soap; Full Bathrooms - 2 rolls toilet tissue, amenity-sized hand soap, bath soap, shower gel, shampoo, conditioner, body lotion.

Are beach towels provided?

Except for our Magnolia Honeymoon Cottage, none of our homes are stocked with beach towels.

Does the home have a washer/dryer?

Yes, all our homes are equipped with this for use during your stay.

Are your kitchens stocked with condiments or spices?

While some kitchens may have various oils and/or spices (which we’ll leave if we deem in good condition and sanitary), this is not the norm and is not something typically provided in our homes.

Do you provide coffee and/or coffee filters?

No; however, we will leave coffee filters in the kitchens as left behind by previous guests.

Is there a fully equipped kitchen?

Yes! All our homes include stove/oven, microwave, dishwasher, fridge/freezer, toaster, blender, cookware, dishware, glassware, utensils.

Is there a grill at the home?

Most of our homes do provide either a gas or charcoal grill. You may check in the property description on our website under “General Features” to determine if the home you are interested in has a grill; it will also specify whether it is a gas or charcoal grill.

Does the home have beach or pool toys?

No; however, as previous guests purchase and leave items such as this at the home, we will leave for future guest use if deemed in good condition.

How far is it to the beach?

Not far! Specifics about each home can be found on our website. Distance to the beach is noted there and is measured by walking time. You can also look at the home on the Google Map featured on each of our listings to view the distance of the home in relation to the beach.

Are there grocery stores nearby?

Yes! There are three Publix grocery stores in the Santa Rosa Beach area, as well as a small Wal-Mart. To locate the stores, we suggest either using Google maps or calling our office for directions from your vacation house.

May I ship items to my vacation home?

Shipments via USPS, UPS and/or FedEx are not recommended be sent to the home. All shipments need to be sent to our office; be sure to put your name, along with the name of your vacation home on the shipping label. Don’t forget to either give us a call, or shoot us an email, to alert us to any incoming shipments. Your shipment may be picked up at our office upon arrival during normal office hours.

Our shipping address is: Grayt 30A Vacations, 316 South County Hwy 83, Pompano Building Unit D, Santa Rosa Beach FL, 32459.

May I request an early arrival?

You may ask in advance of arrival; however, this cannot be guaranteed.

I have an early flight and will arrive hours before check-in time. What do I do with my stuff?

You are welcome to store any luggage at our office during normal office hours. We do not allow anything – including luggage, vehicles, or groceries - to be taken to your vacation home prior to check-in time, unless arranged with us in advance of arrival. Violation of this rule will result in an automatic $50 charge to your card on file.

I have rented a home with a private pool. How do I arrange for pool heating?

Pool heating is available for an additional fee and must be arranged no later than one week prior to arrival. You may either give us a call, shoot us an email, or do this directly by logging into your reservation on our website.

Will there be construction around the home?

There is always a possibility of either new construction or renovation projects in our area. We are a booming beach community! We can neither predict nor control the level of noise that may or may not occur during your stay.

Can have groceries and/or baby equipment delivered to the home?

Yes, however no deliveries are allowed prior to our 4PM Central Time arrival. It will be your responsibility to provide your entrance code to the delivery service.

*Please note – once you have placed your booking, you will receive several automated emails from us along the way. These emails contain some especially important information and tips, so please make sure to read these and share with all members of your party.

 

Arrival and During Stay

When will I get my check-in instructions?

Check-in instructions are emailed one week prior to arrival. Within the week of arrival, we send these to you again, along with the entry code assigned for your stay.

What time is check-in?

Our check-in time is 4PM Central Time. Early arrivals are not allowed unless arranged in advance of arrival.

Can I park at the home before check-in time?

No. Our housekeeping, maintenance and inspector teams must have access to all areas of the home, including parking areas, prior to arrival. Violation of this will result in an automatic $50 early-arrival fee charge to the card on file.

Can we have extra family or friends at the property?

At no time will we allow your party to exceed maximum occupancy of the home for overnight visits; however, if you have family or friends in the area who wish to come and visit temporarily during daytime or evening hours, that is fine – just follow the rules of the home, such as parking. Visitors, however, are not permitted to utilize any amenities that may be offered by specific communities.

Where is the Wi-Fi information located?

Look in the kitchen or living area of the home. We have both Welcome and Departure Forms located either in plastic sleeves on the refrigerator, or in black 8x10 frames on the counter or entry table. You will see the Wi-Fi credentials in bolded red font on the Welcome Form, as well as other information related to the home (such as location of beach access, breaker box, trash pickup days, etc.).

Where is the best place to find local family activities for each area? 

We recommend visiting the following websites to view any local activities or events that may be happening along 30A during your stay: https://sowal.com/, https://www.visitsouthwalton.com/, https://seasidefl.com/, https://rosemarybeach.com/, https://30a.com/.

Are there any hospitals/urgent care centers close by?

Yes! Sacred Heart Emerald Coast is our area full-service hospital, which is located next to Grand Boulevard in Miramar Beach - https://healthcare.ascension.org/locations/florida/flpen/miramar-beach-ascension-sacred-heart-emerald-coast.

While there are several urgent care centers in Santa Rosa Beach, we highly recommend Doc Smiley’s Urgent Care on 30A in Seagrove Beach - https://docsmiley30a.com/.

 

Departure

What time is check-out?

Our departure time is 10AM Central Time. No late departures are allowed unless arranged in advance of arrival.

I have a late flight that departs hours after check-out time. What do I do with my stuff?

You are welcome to store any luggage at our office during normal office hours. We do not allow anything – including luggage, personal items, or vehicles - to be left at the home after our 10AM Central Time departure, unless arranged with us in advance of departure. Violation of this rule will result in an automatic $50 charge to your card on file.

What are your departure procedures?

Inside the home you will see our Departure Notes in the kitchen or living area of the home; this page will either be inside a plastic sleeve on the refrigerator, or in a black 8x10 frame on the counter or entry table. This page will instruct you as to our requests you take care of as you depart (remove all trash from inside the home, load any dirty dishes in the dishwasher and start the wash cycle, remove all food items from the refrigerator, cabinets and/or pantry, logout of any streaming services on the TV’s, cancel any alarms that may have been set on bedside clocks, etc.). We also ask you take a moment to write a note in the guest book about your stay.

If I leave an item at the home how would the return be handled?

We are happy to ship any items back to you for a fee of $25 + the UPS packing/shipping charge.

 
Future Bookings:

May we book a home with you for our vacation next year?

Yes! Pricing and availability are typically listed on our website at least one year in advance, so you can book online for your future stay. If you do not see pricing or availability listed, just give us a call; this means we do not yet have rates entered for your dates. If this is the case, we can still set up your booking and collect an initial $1,000 deposit to hold the home. Once we’ve released rates and opened calendars for bookings, we’ll contact you with confirmation reflecting pricing and will require the remainder of the deposit be paid at that time.

How far in advance do you allow bookings in your homes?

We will accept bookings up to two (2) years in advance. If rates have not been published for your dates, just give us a call. We will set up your booking and collect an initial $1,000 deposit to hold the home. Once we’ve released dates and opened calendars for bookings, we will contact you with confirmation reflecting pricing. The remainder of the deposit will then be due at that time.